ReturnPolicy
At RuiYi CNC Machining, customer satisfaction is our top priority. We take pride in delivering precise, high-quality CNC machined parts. However, if you’re not completely satisfied with your order, we offer a fair and transparent return and exchange policy to support your needs.
1. Returns and Exchanges
We accept returns and exchanges for both:
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Defective products (e.g., incorrect dimensions, tolerance issues, surface defects).
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Non-defective products (e.g., customer changes mind, incorrect order).
Whether it’s a functional issue or a customer preference, we are here to help.
2. Return Window and Product Condition
To be eligible for a return or exchange:
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Products must be returned within 15 days of receipt.
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Products must be in new or slightly used condition.
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Items must be returned with original packaging and documentation (drawings, PO, etc.).
3. Return Methods
You may return or exchange products by:
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Dropping off at an authorized return location (we will provide the address upon request).
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Returning in-store (if applicable or coordinated through our facility).
Please get in touch with our customer service at [[email protected]] or call us at [+84-0963869420] before sending any items back. Unauthorized returns may not be accepted.
4. Fees and Processing Time
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No restocking fees will be charged.
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Refunds are issued within 5 business days after the returned item is received and inspected.
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For defective or incorrect products, we cover the return shipping costs.
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For non-defective returns (e.g., customer error), return shipping is the customer’s responsibility.
5. Non-Returnable Items
We cannot accept returns or exchanges for:
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Custom parts that have been modified, reworked, or assembled by the customer.
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Items returned after 15 days.
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Items that are damaged due to misuse, mishandling, or improper storage by the customer.
6. How to Start a Return or Exchange
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Email us at [[email protected]] with your order number and issue details.
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Attach any photos or documents showing the problem (for defective items).
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We will confirm eligibility and send instructions on where and how to return the item.